To all the people at J. Trent & Associates who were involved in creating our beautiful new roof . . . . . .
I am writing and posting this recommendation to express my feelings about what Wanda and I saw this afternoon after we turned down our street and saw our new roof for the first time after returning home from our mountain trip.
My wife was so moved, she was nearly in tears when she saw our home with our new beautiful Certainteed Landmark PRO “Weathered Wood” roof. The color compliments our exterior so well, it looks like a brand new home from the street.
Also, before I forget to tell you, our neighbors who own the three houses at the end of our street (Paul, Sarah, and Fred) would all three like to meet with you and Tracy ASAP. They have all agreed to take the afternoon off from work tomorrow (or Friday) in order to meet with your sales team to get them a new roof.
I know all my neighbors in the entire subdivision and stood up last night in a HOA meeting and sung your praises because so many of my neighbors wanted to hear about the company who replaced our roof after hearing about all the storm chaser companies who have been pestering us for weeks.
Rob & Wanda's New Roof
Don’t be surprised if more neighbors contact you as many wanted your contact information. If you would like to schedule a “group presentation” for my neighbors, I would recommend you all decide a time that works for all of you to meet; and schedule a group meeting, at my house if you like. This seems more efficient, since you all have the same insurers; and are all next door neighbors to each other.
JTrent, I already told them to feel free to check out my new roof and of your offer to take them up on my roof (safely like you did for me). I will send you the individual contact info of all parties by email later tonight.
Obviously, I am very pleased with the quality of the JTrent team’s work; and especially in getting his help in getting my insurance company to cover my claim for hail damage;. His involvement actually got them to approve even more money than their original Scope of Work due to his experience in working with ALL the various insurance companies!
I can’t say enough good things about your group. From the initial contact with the office staff to set an appointment, through the initial sales meeting where JTrent and Tracy came out (with the roof size already measured using a pictometry service they purchase using a low-flying aircraft, until the last crew members loaded up the remnants of their last coil of beautiful Copper and drove away this afternoon everyone gave us First Class service.
These professionals explained everything involving the Certainteed products in very specific detail (and you know what a stickler I can be on details), explained every step of the process with what to expect; including in a thorough email they sent the day before explaining what we should expect on “roofing day” and reminding me to move the cars out of the garage.
These guys are the best craftsmen I have ever seen; and truly take pride in their work.
Their work ethic was phenomenal. They were here every morning, EXACTLY when they said they would be, even on some of those early morning starts with below freezing temperatures while doing their ground prep . As the temperatures warmed up and the roof work began, JTrent explained how sometimes they actually “heat up” an entire pallet of shingles in a large insulated box just before their installation to ensure that the shingles remain pliable and lie flat on the plywood.
This team took care of every detail, leaving my roof, my gutters, my yard, sidewalks, porches and patio furniture in better condition than before they arrived. These guys have my complete endorsement; and with their lifetime labor warranty, I expect to have many decades of not worrying about my roof condition ever again.
I am so happy we met the professionals at J Trent & Associates, and cannot be more pleased with their work.
Rob & Wanda
“Trent saved us thousands of dollars on the purchase of our new home by advising us to have the seller replace the roof and make substantial structural repairs to correct building code violations. Without his involvement, we would be spending those thousands to correct things out of our pocket.”
Mike & Sharon
“Every time I walk to the mailbox or drive into the garage, I am grateful for the care that J. Trent and his crew gave me when I moved into my condominium. The walkway and steps with railing they built have been a lifesaver, and the door from my front room-office into the garage affords safety and easy access, especially in rainy weather, at night, or when I am bringing in groceries. My expectations were exceeded when your crews were courteous, careful to clean up after the job, and accomplished just what I needed.”
“J. Trent Hicks is a conscientious, hard-working man with a strong sense of pride in the output of his labors. He wants every customer to be satisfied, and strives to provide a quality product at a reasonable price. We first hired Trent's company in 1998 and have used their services many times since. We could not be happier with the service, quality, or price.”
“We are absolutely thrilled to have found J. Trent! He is knowledgeable, dependable, and trustworthy. Any work he does is done right. There is never any trash to go back and clean up after they leave. He and his crew are pleasant and considerate. Even our neighbors have been impressed by their work. The occasional problem is resolved quickly. We wish we could go back and undo work we had done by others before we found Trent; so that it could be done better. His estimates are always accurate and he thoroughly explains all aspects of the project. These folks will not leave you hanging with a half-done job.”
“I keep J. Trent & Associates on my speed dial. When a home problem arises, this is my first and only call. They provide professional services for a fair price. You get what you pay for. I expect the best for my money and with J Trent & Associates, this is what you get.”
“I can always depend on the quality of work I’ll receive from J. Trent and Associates. I never have to worry about the integrity of their crews. In fact, most of the time when they work for me, no one else is home and I never have to be concerned about who’s roaming through my house.”
“I am a repeat customer of J. Trent & Associates. I have hired these folks for numerous jobs at many locations over many years. But, here is the kicker: I have never met this man or any of his crew!
You see, I am an out of state owner of several residential and commercial properties in the Raleigh area and have never had the opportunity to meet this man or any of his team members. Yet, I have hired then to perform tens of thousands of dollars in repairs and improvements to my properties. So, you must think I am crazy?
Well, a realtor gave me Trent's name and contact info many years ago and we have worked together on a variety of projects; both big and small ever since. Trent and I speak often via telephone and email; so often that he's like a member of our family. He provides detailed photos of projects before, during, and after; and we pass proposals and Work Orders back and forth to keep the projects flowing smoothly.
I would not think of hiring anyone else in the Raleigh area for any of my work. He is a man of his word who is a rare professional in the building industry. I trust him, his experience, and his recommendations completely.”
Commercial & Residential Real Estate Developer
New York City, NY
“We only wish that we had known about J. Trent & Associates a year ago . . . . . . we hired a "recommended home builder" to construct our all brick home in an exclusive neighborhood in Wake County. We started having "quality" issues almost immediately after the real estate closing. The roof leaked and ruined the hardwood floors. The shingles and flashings were improperly installed and voided the manufacturer's warranty. The footings and foundation were constructed improperly and there were numerous areas where the walls and doors were so badly out of alignment that we couldn't ever close the doors. The brick window sills were pitched backward and water pooled at all the windows and ran inside the walls. Our builder sent numerous crews to our home who made feeble attempts to correct these problems.
We had Trent and his team of experts assess every function of our home. They prepared a detailed written report that we used to basically have our entire home rebuilt to correct all the deficiencies they found. We are so thankful that they were there to help us in our hour of need. Needless to say, if we ever build another home, J. Trent and his team will be involved from the very beginning.”
Ted & Samantha
“Trent and his associates have always done excellent work for me. I have found his expertise, his integrity, his recommendations and his work to be second to none. I have always found that Trent has my best interest at heart when it comes to repairs and/or service at my home. I would give him the highest recommendation.”
“We hired J. Trent & Associates to do a variety of jobs at multiple residences. Without exception the team has been extremely knowledgeable, courteous, professional and hard working. They have exceeded our expectations each time, even when those expectations were raised by the previous experience. Whatever work you may have, this is the team for you.”
Chapel Hill, NC
“Our commercial original roof began to fail within less than half its expected service life. Other companies quoted proposals for replacing the roof without concern for what caused the failure. Trent and his team looked for the cause of the failure and did what it would take to prevent the same thing just happening again with the replacement roof. My grandchildren may be approaching retirement before anyone needs to be concerned again about that roof.”
“Trent is a man of his word and is very knowledgeable about what he does. Not only did he come and make repairs on my roof, but he was able to go through my house and give me advice on things and let me know what he thought I could handle myself and what would be best left to the professionals. His work was done quickly and on time with great results. I highly recommend J. Trent & Associates for any project around your home. I know I will be using them again and again!”
Holly Springs, NC
“J. Trent and Associates' work on our home was of excellent quality. The crews went out of their way to make the entire experience cause minimal disruption in our family. They came when they said they would, did high quality work, and cleaned up after themselves. The icing on the cake was that I did not have to be concerned at all about the integrity of any of the workers who showed up at my house - completely trustworthy all of the time!”
“I know Trent as a businessman and personally, Trent has the highest degree of integrity and has earned the respect of those whom he has completed work for. Our business chose Trent to repair and replace our roof. He did an excellent job, on-time, within budget, and using the highest of quality materials. The project was well planned from materials staging to work hours, with on-going communications and project status to ensure little to no disruptions to our daily business activities. I highly recommend J Trent & Associates for both residential and commercial contracting.”